The honest answers.

How long does an order take?

Enter your ZIP and we'll show you the exact day it lands on your doorstep — printed and delivered, not "ships in." The clock starts the moment you place your order; your design goes straight to the press, with nothing to wait on in between.

Can you hit a deadline that's sooner than that?

Ask. Tell us the date you actually need it in hand and we'll give you a straight answer — including "no," if that's the truth. We'd rather turn a job down than blow your event.

Send us your date →

Big or complex orders

Multiple garments, several print locations, or heavy embroidery can add a few days. If yours will, we tell you up front — rather than letting the date quietly slide.

Do I see it before it prints?

You already do — the designer shows you exactly what we'll print, so what's on your screen is what lands on the shirt. There's nothing extra to wait on, which is part of what keeps orders fast. Build it, check it, order it.

What file should I send?

Best to worst:

• Vector (.ai, .eps, .pdf, .svg) — scales to any size, always sharp. Ideal.
• High-res PNG with a transparent background — great, especially for DTF.
• A JPG off your phone — send it anyway. We'll tell you honestly whether it'll hold up.

Do you charge design or setup fees?

No design fees, no screen fees, no setup fees on screen print or DTF. The price you see is the price.

Embroidery is the one exception: it needs a one-time $15 digitizing fee per design — that's the process of converting your art into a stitch file. It's charged once, not per shirt, and it's shown separately at checkout.

Can you match my exact brand colours?

Yes. If you have Pantone (PMS) numbers, send them and we'll mix to them. If you don't, we'll match as closely as ink and fabric allow — matching brand colours is something the shop has done for thirty years.

I don't have a design at all.

Bring us something to work from — a logo, a sketch, text you want set, even a rough photo — and we'll clean it up and get it print-ready. We're not a design studio and don't create artwork from scratch, but if you've got the raw pieces, thirty years of prepping art means we can usually make them work. Not sure what you have is enough? Send it over and we'll tell you straight.

Which one do I want?

• Screen print — the workhorse. Best value on runs of 24+ with a handful of ink colours. Durable, and the cost drops hard as quantity climbs.
• DTF — full colour, photographs, gradients, and small runs. Starts at 6 pieces, no setup. If your art has lots of colours, this usually beats screen print by a mile.
• Embroidery — polos, caps, jackets, anything you want to feel premium. Stitched, not printed. Doesn't fade.

Do you charge extra for a white underbase?

No. Printing on dark garments usually needs a white layer underneath the colour. A lot of shops itemise that as an extra ink colour. We don't — it's included.

How do I know what to order?

For a group, the usual spread lands around 10% S · 25% M · 30% L · 20% XL · 15% 2XL+ — but it depends entirely on your crew. If you can collect actual sizes, do; you'll waste fewer shirts.

Do bigger sizes cost more?

Yes, slightly — 2XL and up carry a small upcharge, because the blank itself costs us more. It's shown transparently in the designer as you build (e.g. 2XL +$2.00), and it only applies to those sizes, not the whole order.

Do the shirts fit differently?

Yes, and it matters more than people expect:

• Gildan 5000 — classic, roomy, heavy cotton. The dependable team shirt.
• Bella+Canvas 3001 — modern retail fit, softer and slimmer. What people actually re-wear.
• Comfort Colors 1717 — garment-dyed, heavyweight, lived-in from day one.

Is there a minimum order?

Screen print starts at 24 pieces. Embroidery and DTF both start at 6.

Six is our floor across the board. We're a bulk shop — below that, the shipping and setup cost more than the shirts, and we'd rather be straight with you than quietly pad the price.

Why does the price drop so much at higher quantities?

Because most of the cost of screen printing is in the setup, not the shirts. Once the press is running, each extra shirt is cheap — and we pass that on rather than pocketing it. The designer shows you the next price break as you go, so you can see whether adding a few more pieces actually lowers your total.

Is shipping extra?

No. Shipping is built into the price you see. No surprise at checkout.

Do you do bigger / recurring orders?

Yes — that's most of what we do. Large runs get our best rate and a real person on your account. Ask for a quote →

Can I return custom apparel?

No — and this is standard across the whole industry, for a simple reason: your shirts have your logo on them. We can't resell them to anyone. Custom orders go into production immediately and are final once placed.

So give your design a careful look before you order — check the spelling, the colours, the placement. What you build in the designer is exactly what prints, so what you see is what you'll get. Once you order, it heads straight to the press.

What if you get it wrong?

Then it's on us, and we fix it. If we misprint your job, send the wrong garment or size, or the work is defective, we'll reprint it or refund you — your call.

Just email support@merchylo.com within 14 days of delivery and send a photo. No fight, no runaround. We've been printing for thirty years; we know the difference between our mistake and buyer's remorse, and we own ours.

What if I ordered the wrong sizes?

Honestly — that one's on you, and we can't take those back. Size your group carefully before you order. If you're unsure, ask us and we'll help you plan the spread.